How the 'golden hour' shapes crisis PR responses, with Musk's swift handling of the Tesla Cybertruck explosion as a standout example.

Luxury shoppers are having a field day comparing notes.

The difference between costly and expensive, and who is Annabel. 60 Minutes broadcast w Pierre-Alexis Dumas, Hermès’ artistic director.

How luxury brands balance exclusivity with mass appeal, affecting product availability and customer loyalty in the high-end market.

True story of luxury shopping gone wrong. How poor service in high-end boutiques affects customer loyalty, and how to make it better.

Mytheresa reports success (I have doubts), Kering changes Saint Laurent and Balenciaga leadership, the priciest shopping street & more.

Luxury slows; McKinsey, Bain advise on pricing & digital. LVMH succession reshuffle, Chanel eyes Blazy and more in this week's edition.

Three years ago Chloe x Fusalp ski capsule set the bar for stylish skiwear. Here’s my wishlist for apres ski luxury fashion collaborations.

Google reviews tear Goyard London boutique to shreds. When should brands pay attention to criticism?

Richemont’s steady sales, LVMH exec shake-up, Japan’s luxury boom and what is behind it, Loro Piana’s holiday windows at Harrods, and more.

What’s been making waves in fashion and luxury: Prada Group Q3 24 report, Estee Lauder succession, Hermes children's books & more.

Why is Bottega Veneta focused on exotic leathers in the Resort 2025 lookbook, and what are the downsides of this approach?

From Q3 2024 fashion & beauty group earnings reports to Estée Lauder landing on Amazon & unsuccessful Tapestry takeover of Capri Holdings.

Luxury fashion crisis means it needs a plan. Going back to end-of-season markdowns might be an option.

The main event this week is the luxury market slowdown, confirmed by LVMH's report. How can brands navigate through the crisis?

A curated look at fashion and luxury highlights from the past week, from leadership shifts to creative campaigns.

Brunello Cucinelli's search issues, Net-a-Porter's email timing, & how optimizing customer journeys can improve online shopping experiences.

After 9 months of work, Dior’s website redesign left out something crucial. Updated review.

Mytheresa acquires YNAP from Richemont, creating a global luxury e-commerce giant with plans to grow to €4 billion: What you need to know.

LVMH’s Formula 1 partnership, the Off-White™ sale, leadership shake-ups at Celine and Missoni, and the rise luxury perfume effect.

How Zara Streaming with Cindy and Kaia Crawford used unretouched try-ons to build trust, engage customers, and drive online sales.

Discover an easy solution to improve color variety display in beauty, with Dior's Rouge Dior Lipstick as an example.

2 e-Commerce solutions ideal for selling suits, co-ord sets, tracksuits, and more, especially for men. Stone Island example.

How some 'innovative' features are actually obstacles in luxury e-commerce.